Frequently Asked Questions
Answers to common questions about booking food trucks and using the EZ Food Trucks platform.
For Customers
How far in advance should I book a food truck?
We recommend booking at least 2-4 weeks in advance, especially for weekends and popular dates. However, some trucks may be available on shorter notice depending on their schedule.
What areas do you serve?
Our deepest coverage is the Omaha metro — including Bellevue, Council Bluffs, and Lincoln — and Southwest Florida, around Fort Myers, Cape Coral, Estero, and Port Charlotte. We also have trucks in Texas, California, Arizona, and Iowa, and you can request one for any location. If we don't have coverage in your area yet, we'll tell you right away rather than leave you waiting.
How does pricing work?
Pricing varies by truck and is typically based on per-person rates or minimum guarantees. Each truck's profile shows their specific pricing structure. You'll see the total cost before confirming your booking.
Can I see menus before booking?
Yes! Each food truck profile includes their menu and photos. You can browse options before making your booking decision.
What if I need to cancel?
Cancellation policies vary by vendor and are detailed in your booking contract. Generally, the earlier you cancel, the more of your deposit you can recover.
For Vendors
How do I sign up as a vendor?
Click 'Become a Vendor' on our homepage and fill out the application form. We'll review your application and get back to you within 1-2 business days.
What are the fees?
We charge a small service fee per booking. There are no upfront costs or monthly fees. You only pay when you get bookings.
How do I manage my calendar?
You can sync your existing Google or Outlook calendar with our platform. Any bookings made through EZ Food Trucks will automatically appear on your calendar, and we'll check your availability before accepting bookings.
When do I get paid?
Payments are processed after your event is completed. Funds are typically available within 3-5 business days.
Can I set my own prices?
Absolutely! You have complete control over your pricing, minimum guarantees, and service terms.
General
Is there a mobile app?
Our website is fully responsive and works great on mobile devices. We're working on dedicated iOS and Android apps for the future.
How do digital contracts work?
Once a booking is confirmed, both parties receive a digital contract via email. You can review and sign electronically using our secure signature system.
What if there's an issue with my booking?
Contact our support team immediately. We're here to help resolve any issues and ensure your event goes smoothly.
Still have questions? Email booking@ezfoodtrucks.com.